Refund & Returns Policy
At Sparkling Water Systems, we want our customers to shop with confidence. This Refund & Returns Policy explains how returns, refunds, and faulty product claims are handled.
Our products are covered by the New Zealand Consumer Guarantees Act where applicable. This means products must be of acceptable quality, fit for purpose, and match their description.
Returns Summary
| Return window | Returns must be requested within 7 days of receiving your order. |
| Return method | Products can be returned by post or dropped off at our Tauranga drop-off location by arrangement. |
| Return shipping cost | Customers are responsible for return shipping costs unless the product is faulty, damaged, or incorrect. |
| Return label | Customers are responsible for arranging and paying for their own return shipping label. |
| Restocking fee | No restocking fee applies. |
| Refund processing time | Approved refunds will be processed within 5 business days after the returned item has been received and inspected. |
Change of Mind Returns
We do not have to provide refunds for change of mind. However, we may accept change of mind returns at our discretion.
For change of mind returns:
- Returns must be requested within 7 days of receiving your order
- The item must be unused and in original condition
- All original packaging must be included
- Proof of purchase is required
- Customers are responsible for return shipping costs
- Customers must arrange and pay for their own return shipping label
- No restocking fee applies
Returns will not be accepted for items that have been installed, used, or damaged after delivery.
Faulty, Damaged, or Incorrect Products
If your product is faulty, damaged, or incorrect, please contact us as soon as possible. Depending on the issue, we may repair the product, replace the product, or provide a refund.
If the issue is considered major under the New Zealand Consumer Guarantees Act, you may be entitled to choose a refund or replacement.
If the product is faulty, damaged, or incorrect, Sparkling Water Systems will cover return shipping costs where required under the New Zealand Consumer Guarantees Act.
Return Shipping
Customers are responsible for return shipping costs for standard returns and change of mind returns.
Products can be returned:
- By post
- By drop-off at our Tauranga drop-off location by arrangement
Customers are responsible for arranging and paying for their own return shipping label. We recommend using a tracked courier service, as we cannot guarantee receipt of returned items.
If the item is faulty, damaged, or incorrect, please contact us first so we can advise the next step.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be processed to your original payment method within 5 business days.
Original shipping costs are non-refundable unless the return is due to a faulty, damaged, or incorrect product.
How to Request a Return
To request a return, please contact Sparkling Water Filters before sending the product back.
Please include:
- Your order number
- Your name and contact details
- A description of the issue or reason for return
- Photos if the product is faulty, damaged, or incorrect
Once we have reviewed your request, we will confirm whether the return has been approved and provide return instructions.
Need Help?
If you are unsure whether your item qualifies for a return or refund, please contact Chris on info@waterfilterguy.co.nz. He will review your request and help you through the process.